Order & Delivery
Placing orders terms and condition
- Please place your order 3 working days before pick up/delivery date, unless special arrangement is agreed.
- Please kindly note, Black Garlic is closed on Saturdays and Sundays, store pick up will not be available.
- Upon receipt of your order and payment, we will provide confirmation by email. Please feel free to contact us if you cannot receive the confirmation.
- No cancellation nor refund will be accepted after the order is confirmed. We reserve the right to not accepting any reschedule request due to limited availability.
- For any order modification pickup/delivery rescheduling requests, please contact us at least 3 days in advance. Please understand that all orders are handmade and rescheduling is subject to availability of operations.
Pickup orders terms and condition
No delivery service is available for outlying islands, the airport, and restricted areas of Hong Kong.
Your delivery information will be shared with our third-party delivery partner. The driver will call the recipient’s contact number to pass on the goods.
Additional delivery fee(s) may apply if additional delivery round(s) is required due to incomplete/incorrect recipient information or absence of recipient at the designated date, time and address.
In the cases of Typhoon Signal No. 8 and above, Black Rainstorm Warning, or other adverse weather conditions, Black Garlic will be closed. We will contact you for rescheduling your delivery or store pick-up. Please feel free to contact us for any inquiries.
- Delivery Fees: $150 per order for Hong Kong Island; $200 per order for Kowloon; quotation to be provided for other areas.
- Free Delivery: for Hong Kong Island and Kowloon orders of over $3,000.
- Pickup Address
- Store: Shop 6, Level b3, Three Pacific Place;
- Kitchen: Unit 2a, Kin Teck Industrial Building, 26 Wong Chuk Hang RoadBusiness Hours
Monday - Friday : 8:00 am - 6:30 pm , Saturday - Sunday: Closed
+852 2368 9102
- All food should be consumed on the day of purchase.
- By submitting the order, you agree to accept the terms and conditions.
- Subject to product availability, Black Garlic reserves the right to replace food products of equal value.
- In case of disputes, Black Garlic reserves the right of final decision.